REFUNDS & EXCHANGE

Free refund policy: Possible motives to request a free refund

– the Item is faulty.
– the Item was wrongly described on the website.

You can choose between a refund, exchange or store credit.

If you request a refund for other reasons, such as:
– change of mind.
– made a wrong decision.
– other reasons

You can only request an exchange or store credit if your product has not been used.

The customer will be responsible for the return shipping costs. In case of return, only the value of the item/s will be refunded.

You have 30 days to request a refund. Please, retain your online receipt as proof of purchase.

For refunds please contact us at: Contact

 

Exchanges: 

If you request a product exchange note that you will be responsible for the return of the product to our warehouse and will bear the shipping cost of the new product.

The returned product must be in good state and cannot be used. Only non-used products will be accepted.

Before sending the product back to us please give us notice through email: Contact

Once you have contacted us through email, send the product in the original packaging to the following address:

HOLA (2020) Co., Ltd. 410 Moo 4, T. Paknampran, A. Pranburi, Prachuap Khiri Khan 77220

Thanks a lot!